Reputation Risk Isn't Gone, It's Yours: A Board's Guide Post-NCUA Shift
The NCUA recently announced a significant shift in its supervisory framework: it will cease using "reputation risk" as
Strategy
Expert insights and frameworks on credit union strategic planning. We explore how to build a "Living Strategy" using OKRs, scenario planning, and the Business Model Canvas to drive resilient growth.
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Open Banking: Reshaping Your Credit Union's Business Model
The concept of "open banking"—giving members control over their own financial data—is rapidly moving from regulatory
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The New Normal: Why a Flat Remote Work Trend Is a Powerful Strategic Signal
In a previous article, we explored groundbreaking research showing that top talent places a high monetary value on workplace flexibility.
Strategy
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The New Bottom Line: How Workplace Flexibility Became a Strategic Asset
For years, the debate around remote and hybrid work has been framed as a culture war: a battle between traditional
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Beyond the Points War: A New Playbook for Credit Union Credit Cards
The credit card landscape has become an arms race. As detailed in publications like Bloomberg, major national issuers are locked
Building the Perpetual Board: A Leader's Guide to Succession Readiness
At the recent 2025 National Director’s Roundtable, I led a session on one of the most critical duties of
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A Leader's Guide to Strategic Foresight & Scenario Planning
At CU Conferences’ 2025 National Director’s Roundtable, I had the pleasure of presenting a framework for building a more
The Manager's True Superpower: A Guide to Scientific Talent-Spotting
We often attribute the success of a great manager to broad traits like vision or empathy. However, a groundbreaking 10-year
Strategy
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Your Credit Union's Blueprint: A Guide to the Business Model Canvas
Can you explain your credit union's entire business model on a single page? Can every member of your
What's Your Team's Risk DNA? An Introduction to the Risk Type Compass
Every leadership team has an inherent "risk personality." Some are predisposed to caution, meticulously analyzing every variable before
Recruiting for the Future: A Modern Approach to Board Succession Planning
For many credit union boards, succession planning is a reactive process. A long-serving director retires, and the nominating committee scrambles
Beyond the Score: How to Use Peer Benchmarking for a Competitive Advantage
Knowing your credit union's performance score is the essential first step. An 8.2 HealthScore, for example, is