Event Announcement: 2026 Caribbean Islands CU Educational Cruise
Join Tom and Jennifer Glatt for the 2026 Caribbean Cruise Conference, Feb 15-25. Attend expert-led sessions on CU strategy, governance, and member experience.
Governance
Latest
Beyond the Hype: Business Model Clarity for CU Resilience & AI Transformation
Credit unions face a 42% AI 'poor fit' rate. New research on why this is a crisis of strategic clarity, not technology, and the 4-step mandate to fix it.
What is Governance, Really? (Hint: It's Not the Binder on Your Shelf)
For most boards, "governance" is a dusty binder. This is a failure of the system, not the people. Learn what governance is really about: a "Living System" for proactive, strategic oversight
Strategy
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From Plan to Action: Closing the "Execution Gap" in Your Strategy
At the Reaching Members conference, Tom Glatt detailed why great strategies fail: The "Execution Gap." Learn how to close it using the OKR framework to connect your board's vision to real, measurable results.
Strategy
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How Resilient is Your Plan? A Framework for CU Strategy
The 'old playbook' for CU strategy is failing. At the 2025 Reaching Your Members conference, Tom Glatt shared a 3-part framework for moving from a static plan to a truly resilient model.
Strategy
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Is Your Organizational Structure Sabotaging Your Strategy?
In strategic planning sessions across the country, credit union leadership teams build ambitious roadmaps for the future. They chart out
Reputation Risk Isn't Gone, It's Yours: A Board's Guide Post-NCUA Shift
The NCUA recently announced a significant shift in its supervisory framework: it will cease using "reputation risk" as
Building the Perpetual Board: A Leader's Guide to Succession Readiness
At the recent 2025 National Director’s Roundtable, I led a session on one of the most critical duties of
The Manager's True Superpower: A Guide to Scientific Talent-Spotting
We often attribute the success of a great manager to broad traits like vision or empathy. However, a groundbreaking 10-year
You're Gonna Need a Bigger Boat: A Risk Analysis of the Leadership Team in "Jaws"
In the summer of 1975, a Great White shark terrorized the community of Amity Island, forcing Police Chief Martin Brody
Sustainability vs. Resilience: A Board's Guide to a Future-Proof Credit Union
In credit union boardrooms, the words "sustainability" and "resilience" are used constantly, often interchangeably. While closely
What's Your Team's Risk DNA? An Introduction to the Risk Type Compass
Every leadership team has an inherent "risk personality." Some are predisposed to caution, meticulously analyzing every variable before