Event Announcement: Critical Skills for Credit Union Directors
Join Tom Glatt in Lake Tahoe for a comprehensive 2-day workshop. From "Financial Vital Signs" to building your "Annual Calendar," view the full curriculum here.
Governance
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Strategy
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The Great Divergence: Why "Average" Metrics Are Failing Credit Unions in a K-Shaped Economy
Economic indicators show growth, but members feel stress. This is the K-Shaped economy. Relying on "average" data creates a dangerous blind spot that masks the distress of your most vulnerable members.
Event Announcement: CU Director's Strategy & Performance Conference
Join Glatt Consulting in San Antonio, April 20-23, 2026. Tom Glatt will lead sessions on Strategic Partnerships, Ethical Leadership, and a deep dive into the CU HealthScore.
Event Announcement: 2026 Caribbean Islands CU Educational Cruise
Join Tom and Jennifer Glatt for the 2026 Caribbean Cruise Conference, Feb 15-25. Attend expert-led sessions on CU strategy, governance, and member experience.
Beyond the Hype: Business Model Clarity for CU Resilience & AI Transformation
Credit unions face a 42% AI 'poor fit' rate. New research on why this is a crisis of strategic clarity, not technology, and the 4-step mandate to fix it.
What is Governance, Really? (Hint: It's Not the Binder on Your Shelf)
For most boards, "governance" is a dusty binder. This is a failure of the system, not the people. Learn what governance is really about: a "Living System" for proactive, strategic oversight
Strategy
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From Plan to Action: Closing the "Execution Gap" in Your Strategy
At the Reaching Members conference, Tom Glatt detailed why great strategies fail: The "Execution Gap." Learn how to close it using the OKR framework to connect your board's vision to real, measurable results.
Strategy
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How Resilient is Your Plan? A Framework for CU Strategy
The 'old playbook' for CU strategy is failing. At the 2025 Reaching Your Members conference, Tom Glatt shared a 3-part framework for moving from a static plan to a truly resilient model.
Strategy
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Is Your Organizational Structure Sabotaging Your Strategy?
In strategic planning sessions across the country, credit union leadership teams build ambitious roadmaps for the future. They chart out
Reputation Risk Isn't Gone, It's Yours: A Board's Guide Post-NCUA Shift
The NCUA recently announced a significant shift in its supervisory framework: it will cease using "reputation risk" as
Building the Perpetual Board: A Leader's Guide to Succession Readiness
At the recent 2025 National Director’s Roundtable, I led a session on one of the most critical duties of
The Manager's True Superpower: A Guide to Scientific Talent-Spotting
We often attribute the success of a great manager to broad traits like vision or empathy. However, a groundbreaking 10-year