AI is rapidly commoditizing banking technology. Discover why deep member understanding and a resilient business model are the only true competitive advantages left for credit unions.
Day 2 of the CU Cruise explored how to turn static strategy into a "Living System" using OKRs, and how to use hospitality principles to design frictionless, delightful member journeys.
The 'old playbook' for CU strategy is failing. At the 2025 Reaching Your Members conference, Tom Glatt shared a 3-part framework for moving from a static plan to a truly resilient model.
Chipotle’s model was built for a "snapshot" of a customer, not their "lifecycle." When the customer changed, the model broke. This is the same trap many credit unions fall into.
Chime is winning the checking account war, not with features, but with a superior, non-punitive business model built on interchange. Why are credit unions failing to compete?
In strategic planning sessions across the country, credit union leadership teams build ambitious roadmaps for the future. They chart out
The concept of "open banking"—giving members control over their own financial data—is rapidly moving from regulatory
At CU Conferences’ 2025 National Director’s Roundtable, I had the pleasure of presenting a framework for building a more
Can you explain your credit union's entire business model on a single page? Can every member of your
