Glatt Consulting is excited to announce that both Tom Glatt and Jennifer Glatt will be featured speakers at the 2026 Caribbean Islands CU Educational Cruise Conference.
This unique educational event takes place aboard Princess Cruise Line's beautiful Enchanted Princess® from February 15-25, 2026, departing from Fort Lauderdale, Florida.
Join Tom and Jennifer for a series of sessions covering the complete spectrum of credit union leadership—from high-level strategy and governance to the fine details of crafting an unforgettable member experience.
Sessions with Tom Glatt
Tom will lead five sessions focused on building a resilient and high-performing credit union.
Strategic Vision: Turning Today's Challenges into Tomorrow's Opportunities
Develop a proactive strategic plan that capitalizes on emerging opportunities by conducting environmental risk assessments and translating insights into a compelling vision for your credit union's future.
The Board's Role in Governance: Building a Foundation for Success
This session focuses on the board's critical role in establishing effective governance, guiding you through assessing current practices and customizing a framework that enhances decision-making and strengthens risk management.
CU HealthScore: Your Credit Union's Vital Signs
This session provides a deep dive into the CU HealthScore model, breaking down the key metrics and explaining how to use this data to inform strategic decision-making and monitor institutional health.
From Strategy to Action: Implementing Initiatives That Drive Results
Learn to translate strategic objectives into actionable initiatives by effectively designing, prioritizing, and allocating resources to projects that deliver tangible, measurable results.
Sustaining Success: Embedding a Culture of Continuous Improvement
Explore how to create a culture of continuous improvement, using tools like the CU HealthScore to track progress, regularly review your strategic plan, and adapt to the ever-changing financial landscape.
Sessions with Jennifer Glatt
Drawing on her extensive experience in the hospitality and travel industries, Jennifer will present three sessions on applying the principles of world-class guest experiences to the credit union member journey.
From Check-In to Check-Up: Designing Seamless Member Journeys
Learn a framework for auditing your member experience to ensure each interaction is intentional and aligned with your brand, strengthening feedback that informs your strategic plan for retention.
Curating Connection: What Hospitality Teaches About Community
Discover fresh ideas on how to evaluate and champion community engagement strategies—from celebrating members to amplifying partnerships—that differentiate your institution in a crowded marketplace.
Designing for Delight: The Role of Details in Loyalty
Gain a sharper lens to assess how the "little things" in your communications, member interactions, and digital tools can create lasting impressions that shape member loyalty and long-term growth.
About Jennifer Glatt Jennifer is an editorial and communications consultant with 18+ years of experience shaping stories and strategies for boutique hotels and global hospitality brands. She translates the best of boutique brand thinking into insights that help industries reimagine how they engage their audiences.
Conference and Registration Details
This educational cruise departs from Fort Lauderdale, FL, and includes ports of call in the Bahamas, St. Thomas, St. Maarten, and more.
For the full itinerary and to register for the conference, please visit the official website.
