Weekly Insights · · 2 min read

Glatt Consulting Weekly - November 4, 2025

This week, we explore why employee burnout is a crisis of purpose, not perks. Plus, insights on the new commerce stack, organizational strategy, and two key sessions I'm delivering at the Reaching Members Conference.

Glatt Consulting Weekly - November 4, 2025

This week, I'm heading to the Reaching Members Conference to speak about the critical link between strategy and results. It's a topic that's top-of-mind for everyone, and it connects directly to the engagement crisis so many credit unions are facing.

We're all seeing the burnout. But what if the cure isn't another wellness app?


🚀 Featured Post: Employee Happiness Isn't a Perk. It's a Strategic Outcome.

Credit union leadership is facing an engagement crisis. Despite record spending on wellness programs, flexible schedules, and competitive benefits, teams are burning out. "Quiet quitting" is rampant, and the constant complaint about "work-life balance" feels unsolvable.

We are treating the symptoms, not the disease.

The problem, in many cases, is not a lack of perks. It's a lack of purpose. Employees are not just leaving bad jobs; they are leaving empty jobs.


📍 On the Road: Reaching Members Conference

I'm delivering two key sessions at the CU conferences Reaching Members conference in Orlando. If you'll be there, let me know. I'd love to connect. And here is the background on my sessions.

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Strategic Vision: Turning Today's Challenges into Tomorrow's Opportunities This session explores how to develop a proactive strategic plan that not only addresses current challenges but also capitalizes on emerging opportunities.
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From Strategy to Action: Implementing Initiatives That Drive Results This session focuses on the crucial step of translating strategic objectives into actionable initiatives.

🗞️ More From Our Insights Blog

In case you missed them, here are the other insights from this week:

The New Commerce Stack: How AI and Payment Protocols Are Engineering Financial Institutions Out of the Customer Relationship
In the last 48 hours, the future of e-commerce and digital banking was revealed. It did not come from a single press release, but from two, seemingly separate announcements. On October 27, 2025, Mastercard and PayPal announced a partnership to “accelerate secure global agentic commerce.” The very next day, OpenAI
Is Your Organizational Structure Sabotaging Your Strategy?
In strategic planning sessions across the country, credit union leadership teams build ambitious roadmaps for the future. They chart out new member-centric initiatives, innovative digital channels, and diversified revenue streams through CUSOs. Yet, months later, many of these critical “explore” initiatives are stalled, suffocated by the very organization that created

That's all for this edition. As always, feel free to reply with your thoughts.

Best,
Tom Glatt

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