Living Strategy
Stress-Testing Your Business Model: How to Leverage Scenarios
Learn how to implement a "Strategic Wind Tunnel" to stress-test your credit union's operations against high-impact scenarios and build a resilient planning process.
Living Strategy
Living Strategy
Redefining Personal Service: Incorporating Agentic AI into Your Business Model
As consumers share deeper financial context with AI agents, credit unions must decouple personal service from traditional channels and re-architect their Business Model Canvas.
Living Strategy
AI is Not a Strategy: Realigning the Left Side of the Business Model Canvas
Credit unions often mistake AI for a core strategy. Learn how to correctly position artificial intelligence on the left side of your Business Model Canvas to accelerate operational efficiency.
Living Strategy
Strategic Realignment: Rethinking the Business Model Canvas in an Unaffordable Housing Market
As homeownership grows increasingly out of reach for younger demographics, credit union leaders must evaluate whether their business model canvas relies too heavily on mortgage lending at the expense of member relevance.
Leadership
Escaping the Predict and Control Trap: Reflections from Lake Tahoe
Glatt Consulting founder Tom Glatt shares key takeaways from the 2026 Directors Critical Skills Conference, exploring how credit unions can escape the Predict and Control trap.