Executive Briefing: Beyond Regulatory Safety and the Neobank Threat

An expanded look at credit union performance through the CU HealthScore model, alongside an examination of how Chime is reshaping the competitive playing field through vertical integration.

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Executive Briefing: Beyond Regulatory Safety and the Neobank Threat

When I sit down with credit union boards across the country, one realization is becoming clearer with every strategic cycle: the traditional competitive landscape has fundamentally shifted. Relying solely on basic regulatory ratios to gauge success is no longer sufficient when agile non-bank competitors are actively reshaping consumer expectations.

In my work evaluating institutional performance, I frequently observe leadership teams wrestling with dual pressures—protecting core balance sheet stability while trying to defend market share against digital-native operators. To navigate this environment effectively, boards must look beyond surface-level Call Report data and evaluate the structural vitality of their organizations against true historical baselines.

In this edition of the Executive Briefing, we examine an expanded view of credit union health through our HealthScore model and break down how competitors like Chime are evolving their business models to challenge traditional financial institutions.

The Big Idea: The Neobank Evolution: How Chime Moved from Interchange Arbitrage to Vertical Integration

Chime has officially transitioned from a high-growth financial technology company renting banking rails to a vertically integrated, chartered bank holding company. For credit union leaders, understanding this evolution is critical because Chime is no longer just capturing debit interchange—it is securing direct account primacy and deploying high-margin liquidity products without relying on traditional fee structures.

The Evolution of Chime’s Business Model | Glatt Consulting
An executive summary bridging our 2025 analysis with new deep-dive research into Chime’s payments-led business model and vertical integration strategy.

Recent & Relevant

A look back at recent frameworks and analyses I've published that are critical for your next boardroom agenda.

The Horizon

A look ahead at upcoming conferences and events where I'll be sharing new insights. Let me know if you plan to be in the room.

Next week, I will be in Las Vegas presenting actionable governance frameworks at the 2026 National Directors Roundtable Conference. Shortly after, I will be discussing strategies for driving long-term member engagement at the 2026 Reaching Your Members in the 21st Century Conference.

Event: Reaching Your Members Conference 2026
Join Tom Glatt in Scottsdale for the Reaching Your Members Conference. He will present on building a sales-focused culture and redesigning the CU value proposition.
Tom Glatt at the 2027 Director’s Strategy Conference
Join Tom Glatt at the Director’s Strategy Conference in San Antonio for sessions on CU HealthScore benchmarking, Insight Group succession, and Adaptive Velocity.

Best,
Tom