Tom Glatt is President of Glatt Consulting Group. With 30 years of experience, he guides credit unions at the intersection of strategy, governance, and performance. He is the architect of The Living Playbook Series and an avid mountaineer.
Executive Governance
Strategic plans fail due to unmanaged behavioral friction, not bad math. Learn how to close the execution gap by aligning fixed executive Risk Types with dynamic Emotional Intelligence.
Executive Briefing
Are traditional succession methods creating a governance bottleneck? Discover why I recommend repurposing an Insight Community to build a highly scalable, qualified board pipeline.
Living System
Associate Board Member programs often function as stagnant waiting rooms rather than active pipelines. Discover how Insight Communities offer a scalable alternative for credit union succession planning.
Living System
Discover how credit union boards can repurpose Market Research Online Communities (MROCs) to eliminate network-bias and build a highly qualified volunteer succession pipeline.
Founder's Note
Why I intentionally cap my speaking calendar to a few events a year, and the vital difference between a full-time speaker and a working practitioner.
Living Strategy
Learn how to implement a "Strategic Wind Tunnel" to stress-test your credit union's operations against high-impact scenarios and build a resilient planning process.
Living Strategy
As consumers share deeper financial context with AI agents, credit unions must decouple personal service from traditional channels and re-architect their Business Model Canvas.
Living System
The rapid liquidation of African Diaspora FCU highlights the critical need to validate your business model. Learn the strategic and governance mandates required to avoid institutional failure.
Living Strategy
Credit unions often mistake AI for a core strategy. Learn how to correctly position artificial intelligence on the left side of your Business Model Canvas to accelerate operational efficiency.
Living Strategy
As homeownership grows increasingly out of reach for younger demographics, credit union leaders must evaluate whether their business model canvas relies too heavily on mortgage lending at the expense of member relevance.
Governance
Why do credit unions chase late loan payments in 48 hours but send just one email for board elections? Discover how to apply systematic diligence to member voting.
Speaking Event
Tom Glatt serves as MC and leads two strategic sessions at the 2026 Reaching Your Members in the 21st Century Conference this November.