An Exclusive WCMS Alumni Briefing: Beyond the Numbers with CU HealthScore
An exclusive webinar for WCMS Alumni. Tom Glatt breaks down the latest CU HealthScore data to reveal the critical health and performance trends shaping credit union strategy.
Latest
Governance
What is Governance, Really? (Hint: It's Not the Binder on Your Shelf)
For most boards, "governance" is a dusty binder. This is a failure of the system, not the people. Learn what governance is really about: a "Living System" for proactive, strategic oversight
Weekly Insights
Glatt Consulting Weekly: Diving Deeper Than the GENIUS Act
This week, I'm diving deep into the transformative impact of stablecoins following the GENius Act. Also, catch up on recent posts covering strategy execution, plan resilience, and more from the blog.
Strategy
From Plan to Action: Closing the "Execution Gap" in Your Strategy
At the Reaching Members conference, Tom Glatt detailed why great strategies fail: The "Execution Gap." Learn how to close it using the OKR framework to connect your board's vision to real, measurable results.
Strategy
How Resilient is Your Plan? A Framework for CU Strategy
The 'old playbook' for CU strategy is failing. At the 2025 Reaching Your Members conference, Tom Glatt shared a 3-part framework for moving from a static plan to a truly resilient model.
Strategy
The Transformative Impact of Stablecoins
A strategic update for CU leaders on the new realities of the GENIUS Act, RWA tokenization, and the immediate threat of Agentic AI. Understand the new landscape and get the 6-step action plan.
Strategy
The Lifecycle vs. The Snapshot: Is Your Business Model Built for a Moment in Time?
Chipotle’s model was built for a "snapshot" of a customer, not their "lifecycle." When the customer changed, the model broke. This is the same trap many credit unions fall into.
Weekly Insights
Glatt Consulting Weekly - November 4, 2025
This week, we explore why employee burnout is a crisis of purpose, not perks. Plus, insights on the new commerce stack, organizational strategy, and two key sessions I'm delivering at the Reaching Members Conference.
Strategy
Your Member Is Already Elsewhere: Why Embedded Finance is a Strategic Imperative
Your members are already on other platforms. Embedded finance is a strategic imperative to go to them, leveraging your trust and charter in a new B2B2C business model.
Strategy
Why Chime is Winning the Checking Account War (And What Credit Unions Get Wrong)
Chime is winning the checking account war, not with features, but with a superior, non-punitive business model built on interchange. Why are credit unions failing to compete?
Strategy
Employee Happiness Isn't a Perk. It's a Strategic Outcome.
Credit unions are spending fortunes on wellness perks to fix burnout. But the cure for burnout isn't a perk; it's a purpose. Learn why employee happiness is a strategic outcome, not an HR initiative.
Strategy
The New Commerce Stack: How AI and Payment Protocols Are Engineering Financial Institutions Out of the Customer Relationship
In the last 48 hours, the future of e-commerce and digital banking was revealed. It did not come from a single press release, but from two, seemingly separate announcements. On October 27, 2025, Mastercard and PayPal announced a partnership to "accelerate secure global agentic commerce." The very