> ## Content Index > Fetch the complete content index at: https://www.glattconsulting.com/llms.txt > Use this file to discover other available public pages before exploring further. # Event Announcement: 2026 Caribbean Islands CU Educational Cruise - URL: https://www.glattconsulting.com/event-announcement-2026-caribbean-islands-cu-educational-cruise/ - Published: 2025-11-18T13:52:33.000Z - Updated: 2026-01-20T17:50:04.000Z - Description: Join Tom and Jennifer Glatt for the 2026 Caribbean Cruise Conference, Feb 15-25. Attend expert-led sessions on CU strategy, governance, and member experience. - Author: Tom Glatt - Tags: Speaking Event, CU Conferences, Strategy, Governance, Execution, Leadership We are pleased to announce the full curriculum for the **2026 Caribbean Islands CU Educational Cruise**. Join [**Tom Glatt**](https://www.glattconsulting.com/tom-glatt/) and **Jennifer Glatt** for a unique educational experience that combines high-level strategic planning with deep dives into member experience design. Hosted by CU Conferences, this event offers a rare opportunity to step away from the daily grind and engage in big-picture thinking while at sea. We have expanded this year's agenda to include **10 distinct sessions** across three days of instruction. The curriculum is designed to bridge the gap between the "Hard Skills" of governance and risk and the "Soft Skills" of hospitality and member connection. ### Event & Cruise Details - **Host:** CU Conferences - **Cruise Dates:** February 15–25, 2026 - **Ship:** *Enchanted Princess* (Princess Cruises) - **Ports of Call:** Fort Lauderdale, Princess Cays, St. Thomas, St. Maarten, Antigua, St. Kitts, and Tortola - **Registration:**[Register at CUConferences.com](https://www.cuconferences.com/caribbean?ref=glattconsulting.com) ## The Curriculum ### Day 1: The Leader Within & The Strategic Horizon The conference opens by looking inward at leadership psychology and outward at the market landscape. **1\. Strategic Vision: Turning Today's Challenges into Tomorrow's Opportunities** *(Speaker: Tom Glatt)* Move beyond static planning to a "Living Strategy." We will use environmental risk assessments to translate market insights into a compelling, adaptable vision for your credit union's future. **2\. The Psychology of Risk: How Personality Shapes Decision-Making** *(Speaker: Tom Glatt)* **New Session:** Every strategic decision is filtered through the personality of the leader making it. Leveraging the **Risk Type Compass™**, we will explore your own risk disposition—from "Wary" to "Adventurous"—and learn how to balance these types within your board to avoid "groupthink." **3\. Curating Connection: What Hospitality Teaches About Community** *(Speaker: Jennifer Glatt)* Differentiation in a crowded market requires more than better rates. Discover fresh ideas on how to champion community engagement strategies—from celebrating members to amplifying partnerships. ### Day 2: Governance, Systems, & The Member Experience Day two focuses on the systems that run the credit union, from the boardroom to the front line. **4\. The Board's Role in Governance: Building a Foundation for Success** *(Speaker: Tom Glatt)* We will guide you through assessing current governance practices and customizing a framework that enhances decision-making and strengthens risk oversight. **5\. From Check-In to Check-Up: Designing Seamless Member Journeys** *(Speaker: Jennifer Glatt)* Learn a framework for auditing your member experience. Ensure every interaction is intentional, aligned with your brand, and strengthens the feedback loops that inform your retention strategy. **6\. The "Living System": Operationalizing Your Strategy** *(Speaker: Tom Glatt)* **New Session:** A strategic plan is useless if it sits in a binder. Drawing from the "Living System" methodology, learn how to use tools like the **Business Model Canvas** and **OKRs** to turn your strategy into a dynamic, auditable operating system. **7\. Designing for Delight: The Role of Details in Loyalty** *(Speaker: Jennifer Glatt)* Gain a sharper lens to assess how the "little things" in your communications and digital tools create the lasting impressions that shape member loyalty. ### Day 3: Performance, Action, & Continuous Improvement We conclude by turning theory into measurable action. **8\. CU HealthScore: Your Credit Union's Vital Signs** *(Speaker: Tom Glatt)* A deep dive into the **CU HealthScore** model, breaking down the key metrics and explaining how to use this data to inform strategic decision-making. **9\. From Strategy to Action: Implementing Initiatives That Drive Results** *(Speaker: Tom Glatt)* Learn to translate strategic objectives into actionable initiatives by effectively prioritizing and allocating resources to projects that deliver tangible results. **10\. Sustaining Success: Embedding a Culture of Continuous Improvement** *(Speaker: Tom Glatt)* Using tools like the CU HealthScore to track progress, we will discuss how to regularly review your strategic plan and adapt to the ever-changing financial landscape. --- We look forward to seeing you on board the *Enchanted Princess* for this blend of strategy, experience design, and professional connection. [Register for the Conference](https://www.cuconferences.com/caribbean?ref=glattconsulting.com)