Program Excerpt:

"I said there were two reasons for a lack of employees’ understanding and embrace of values. The second reason is that, for many organizations, values are created at the top level of the organization. A group of people sit down and work to define institutional values - but usually without regard to what employees value. This is interesting because it is usually the personal values of employees that come out when that employee deals with customer issues."

Tom's focus will be on sizing up alternative services to the corporate system and nailing down the benefits and drawbacks of alternate third-party providers.

Webinar Description

"CUs have seen their corporate capital investments – millions of dollars – disappear with the meltdown of the corporate CU system. On top of that, NCUA’s special NCUSIF assessment to save WesCorp, U.S. Central and other corporate CUs has stripped the earnings of natural person CUs.

Now, several corporate CUs, such as Mid-Atlantic, EasCorp and Corporate America, have asked or demanded that their member CUs make new capital commitments. Meantime, NCUA is developing a new corporate rule in the face of increasing problems at U.S. Central.

Is your CU ready to commit additional capital to preserve the corporate system? Do you still need to use corporate CUs at all? NCUA’s new corporate rule will be in place by late summer. But your CU should not wait until the rules are finalized before acting to preserve your capital position and access to critical third-party services."

Complete webinar details available at: http://www.cusafety.com/conferences/A1956/home.html

Tom's session topic will be:

• Reaching Your Members Through Social Media

Session Description

Connecting to consumers, communicating with them, enticing them to engage in an in-depth relationship, have been challenging tasks since the creation of the world’s first business. Fortunately, there have never been more tools available to organizations to reach out to the market. Of course, 21st century communication success is more involved than simply opening a Twitter account or launching a page on Facebook. They key to successfully conquering the ever-expanding selection of tools is to choose wisely, and then work to ensure that your message strategy ties to your strategic objectives - all in a way meaningful to current and future members.

In this timely session, credit union consultant Tom Glatt Jr. will explore ways your credit union can better expand its use and reach with today's social media toolset. Included in the session will be the identification of the most effective communication tools, discussion on how to map these tools to common credit union strategic objectives, and a tutorial on how to actually use the best tools on a day-to-day basis.

Conference Description

"This year we are introducing our annual Reaching Your Member In The 21st Century conference. This event is an innovative, comprehensive conference on Reaching Credit Union Members in today's ever-changing world. The conference is designed for credit union directors, CEOs, supervisory committee members, business development and marketing managers, IT managers, senior management and committee members."

Conference details available at: http://cuconferences.com/10Reach/default.htm

Program Excerpt:

"Empowerment is an overused buzzword. Really overused. I think one of the reasons why certain words get to the point of overuse is because people don’t really take note of what they mean. Such words become vague representations of broad philosophical concepts. In other words, they come to have no real meaning at all."

Wilmington, North Carolina, May 11, 2010 — Credit Union consulting firm Glatt Consulting, LLC has released a new app for iPhone and Droid smart phones. The app, available for free via the iTunes and Android App Stores, is designed to connect smart phone users to the company’s resources, including its blog, news feeds, and podcast library.

“We have a loyal following of our blog, and especially our podcasts,” says Glatt Consulting, LLC Executive Consultant and Owner Tom Glatt, Jr. “The Droid and iPhone apps offer subscribers yet another convenient way to access their favorite material. We also hope that the app encourages those who have never visited either our website or our spot in the iTunes podcast marketplace to take a look at what we have to offer.” 

In honor of the availability of the new app, Glatt Consulting, LLC will place the first five credit unions contacting the firm via the e-mail address located in the “Contact” section of the app into a drawing for a free Enterprise Assessment. The assessment, a comprehensive survey and analysis of board, management team, and employee performance and priority opinions, is typically a part of the firm’s strategic planning process and retails for $1,400. 

“We chose the Enterprise Assessment as a reward for for the first credit union to try out our new app because the app is a means for credit unions to get to know us - and the assessment is a means for credit unions to get to know themselves. It seemed like an appropriate trade.”

As for the future of the app, while the company sees multi-faceted potential it is looking to future users for feedback on direction. 

“We will see how the growth of the app goes over the next few months, and what type of feedback we receive from users, but I can envision the app evolving into something of a pocket consultant for users,” says Glatt. “The app infrastructure allows us the capability to add video, direct feeds from social media networks in which we participate, and other dynamic functions. The app could become a go-to resource for supporting management decision making. We are really only limited by the scope and scale of demand for Glatt Consulting content.”

For iPhone users, the app can be found by searching GCLLC in the App Store either through iTunes on a computer or via the iPhone itself. For Android-based phones, the app can be found by searching GCLLC in the Android Market accessible via an Android handset.

About Glatt Consulting, LLC

Glatt Consulting, LLC is a strategic consulting firm specializing in service to credit unions nationwide. Consulting programs range from strategic planning support to product development, and are designed to improve clients' financial performance and competitive standing.

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Tom's session topic will be:

Collection Evolution: Mitigate Loss and Maximize Recovery

Session Description

Risk is everywhere. It exists in every industry, in every line of business, and in any business activity in which one is engaged. With regard to risk, the challenge isn’t to avoid it, but to understand it and mitigate its impact.  

In this timely session, session speaker Tom Glatt, Jr. will discuss the evolution of collections from a simple, reactive response to late payments to the proactive identification and mitigation of global portfolio risk. Included in this session will be the exploration of the steps necessary to pull together a thorough, multi-dimensional analysis of a loan portfolio for the purpose of meeting NCUA's approach to credit union credit risk. 

Tom is also slated to speak on credit union core values at the same conference, and serve as conference coordinator.

Complete Conference Details

http://www.cuconferences.com/NC10/default.htm

Program Excerpt:

"In monitoring the performance of vendors and partners, you are really looking at how they are performing relative to your own strategic goals. This means that your vendors have to be aware of your goals in the first place. You must to be able to communicate your goals to any given vendor in a clear and concise manner - essentially painting the picture of the future for them so they can “see” where you are going."

Call (888) 217-5988 for info, or complete our Request a Proposal form. Requests must be received no later than midnight today, May 3, 2010.

Glatt Consulting, LLC today posted a new podcast on structure alignment. The podcast, available via the GCLLC podcasts page and on iTunes, covers the compelling reasons for aligning corporate structure with corporate strategy. 

Program Excerpt:

"The primary concern of the leader of any institution should be that the institution’s strategic plan succeed. The question, then, when working to a new level of success is whether the structure of the organization actually supports the main objectives defined in the plan. To better understand the situation, consider the simple example of an institution that has defined strategic success as delivering above-average service to consumers..."